Refund & Replacement Policy

1. Defective/Damaged Items

We offer free replacements or refunds within 30 days of delivery if your item:
✔ Significantly differs from the preview shown.
✔ Arrives damaged due to production or shipping errors.
✔ Is incorrect (wrong item, design, or missing product).

📌 Exclusions:
✖ Slight color or size variations due to screen differences.
✖ Customer mistakes (wrong size, design selection, misuse).

💰 Refund Processing Time:

  • Credit/Debit Card: 5-10 business days.

  • PayPal: 3-5 business days.

  • Prepaid Cards: Up to 30 days (depends on issuer).

If you haven’t received your refund, check with your bank and credit card provider. If the issue persists, contact us at Help@nexaprintly.com

 

 

2. Shipping Issues

  • If tracking hasn’t updated for 15+ days (US orders) or 25+ days (international orders), you can request a refund or replacement.

  • Orders returned due to insufficient or incorrect address (customer error) qualify for a 70% refund of the item price.

📌 Do Not Return Without Approval
Returned packages will be donated or disposed of due to product customization. Refunds/exchanges are not available for unauthorized returns.

 

 

Cancellation Fees

A 1.5% processing fee applies to all cancellations.

For any inquiries, contact us at Help@nexaprintly.com


🚚 Shipping Policy – See our shipping times and methods.

At NexaPrintly, all products are made-to-order to ensure premium quality. Production and delivery times vary based on product type and location.